This was a huge weekend at the shop. If you remember, the Saturday before this one was the ice storm, so business was very slow. I was surprised we had any sales at all that day, but we did. This week I worked Friday,
Twenty things to remember on those super busy, marathon days at the spice shop:
#1. No custom little gift sets. Sheesh. Time is money, so no. Redirect and sell them something else.
#2. Stop and take a drink of water regularly or you'll find yourself 'thirsting to death' by 3:00.
#3. Everyone on staff should be quick to help each other whenever possible. No shirkers!
#4. Keep smiling, but don't get pulled into lengthy conversations.
#5. Always order more Truffle Salt than you think you need. (It still won't be enough.)
#6. Help your employees play to their strengths. You yourself play all the bases, as needed.
#7. Remember: The customer may not always be right, but they should leave happy.
#8. Backstock the shelves all day long.
#9. Keep an eye on the Saffron jars.
#10. Forget about eating lunch. Be happy if you can grab a snack around 3:30.
#11. Stand on the mats whenever you can, for your feet's sake.
#12. When the register freezes, get everyone singing a song while one person fixes the problem.
#13. Listen to the customers, then sell them something that will make them happy.
#14. Don't hover! Let them explore the shop and discover something wonderful.
#15. Keep the doors open as long as people are still coming in the door. You have nothing better to do.
#16. Be sure to tell them you appreciate their business. There are lots of stores that sell spices.
#17. For heaven's sake, remember to USE THE BLASTED SCANNER.
#18. If given a big order, ask if they could stop back by tomorrow to pick it up. (Name and phone #)
#19. Hand them the big jar, but be perfectly happy to make them a small one.
#20. Lock the doors when you are closing the registers. Don't stay too late. Tomorrow is another day.